Frequently Asked Questions (FAQ)
Install
Can I install freshchoicemart.com like other app?
How do I install freshchoicemart.com?
Yes, you can.
Freshchoicemart.com is a progressive web app (PWA) which is a web application designed to provide an application-like user experience, with features such as installability, push notifications, and offline access, using standard web technologies.
Key Features:
Freshchoicemart.com is a progressive web app (PWA) which is a web application designed to provide an application-like user experience, with features such as installability, push notifications, and offline access, using standard web technologies.
Key Features:
Installable: PWAs can be installed on a user’s device like a native app, with an icon on the home screen.
Offline Access: PWAs can function even without an internet connection, by caching data and content.
Push Notifications: PWAs can send notifications to users, even when the app is not open.
Responsive: PWAs are designed to work well across a variety of devices and screen sizes.
Secure: PWAs use HTTPS, so user data is protected.
There are two ways of installation:
Language
Can I change the language?
How to change language?
Yes, you can switch between Indonesian and English. The language option is available at the bottom of the page.
To change the language, look for the flag icon at the bottom of the site, then select between "Indonesia" or "English".
You can follow below video to do so:
Login
How do I log in to freshchoicemart.com?
What are the benefits of logging in?
Will my data be saved if I log in?
Is my information secure when I log in?
Can I use social media accounts to log in?
Do I need to log in every time I visit the site?
You can login to our store using two methods:
Pop-up Login
- A pop-up google login will appear when you access our store.
- Choose which google account that you will use to login.
- If login is successful, the pop-up will close, and
- You will be redirected to your account/dashboard.
✅ Best for: Quick login.
❌ Limitations: The pop-up will not appear if you have blocked notifications, and it might not work if JavaScript is disabled.
Login Under Menu (Full Page Login)
Navigate to the "Main menu" and click the "Login" option.
Wait until google login button appears, or
Enter your email and password, then click "Sign In."
If login is successful, the pop-up will close, and
You will be redirected to your account/dashboard.
✅ Best for: Users who prefer who have issues with pop-ups.
❌ Limitations: Slightly slower as it requires a full-page load.
Logging into freshchoicemart.com offers you a streamlined and convenient experience, including faster checkouts with pre-filled information, access to order history and profile details, and potentially, access to exclusive content or rewards.
Yes, logging in allows us to remember your address, order history, and cart items, making it easier to pick up where you left off.
We prioritize shopper’s security to safeguard your data. We are supported by Shopify to protect shopper’s sensitive information.
Yes, you can. We allow shoppers to log in using Google account for convenience. This can make the login process faster and reduce the need to remember multiple passwords.
Not necessarily. If you are not log out, your session may remain active for a certain period. However, for security reasons, freshchoicemart.com may require periodic re-authentication.
Address
What are the benefits of saving my address?
How can I add a new address?
How do I change my existing address?
Can I delete an old or incorrect address?
Can I save multiple addresses?
Will changing my address affect my pending orders?
Is my saved address secure?
Saving your address allows for faster checkout, as you will not need to enter your details every time you place an order. It also helps ensure accurate shipping and billing information.
To add a new address, follow these steps:
- Log in to your account.
- Navigate to the main menu and click the "Delivery Address".
- Click on "Add a New Address".
- Enter your full address, including street name, etc.
- (Optional) Set it as your default address if you want it to be used automatically for future orders.
- Click "Add address" to confirm.
If you need to update your saved address, follow below steps:
- Log in to your account.
- Navigate to the main menu and click the "Delivery Address".
- Find the address you want to update and click "Edit".
- Update the necessary details, such as street name, etc.
- Click "Update address" to confirm.
Yes, we allow you to remove old addresses:
- Log in to your account.
- Navigate to the main menu and click the "Delivery Address".
- Locate the address you want to delete.
- Click "Remove".
- Confirm the deletion when prompted.
Yes! we allow users to save up to five addresses (e.g., home, office, gift recipient). You can the preferred address during checkout.
No, updating your address will not change the shipping address for orders that have already been placed. If you need to change the shipping address for a pending order, contact customer support as soon as possible.
We prioritize shopper’s security to safeguard your data. We are supported by Shopify to protect shopper’s sensitive information.
Orders
How do I place an order?
Do I need an account to place an order?
What payment methods are accepted?
How can I track my order?
Can I cancel or modify my order?
To place an order, follow these steps:
- Select the items you want to buy.
- Click “Add to Cart” in the product page.
- Once you have everything, go to your shopping cart (it can be found at the top right corner).
- Choose the delivery date (you can choose up to next 30 days).
- Choose the delivery time.
- Click “Check out”.
- Choose the delivery type (delivery[ship] or pickup in store).
- Enter or confirm your shipping address.
- Review your order details and click “Pay now”.
- Choose the payment method and complete the payment process.
- You will receive an order confirmation email with tracking details once the order is processed.
We allow guest checkout, but creating an account makes future purchases easier by saving your shipping details, order history, and preferences.
We accept:
- Credit/debit cards (via QRIS)
- Bank transfer/virtual account (Mandiri, BRI, BNI, BSI, BJB, CIMB, Permata, Sahabat Sampoerna)
- Retail outlet (Indomaret, Alfamart)
- Digital wallets (AstraPay, OVO, LinkAja, Shopee Pay/SPayLater)
- Paylater (AkuLaku)
You can check your order status under “Order history” in your account or you can contact our whatsapp official number.
If you need changes, contact customer support as soon as possible. We can help you to modify or cancel the order if the request is done in D-1 before 09.00 PM.
Delivery
What delivery options are available?
How can I track my delivery?
How long does delivery take?
What happens if I am not home during delivery?
What should I do if my order is delayed or lost?
Our store offers:
• Store pickup: Collect your order from our nearby store, free of delivery charges.
• Store Delivery: Faster shipping for an additional fee.
After your order is shipped, you will receive a tracking number via email. You can use this number on the store’s website or contact our whatsapp official number to check your order status.
Your order will be delivered within time range that has been selected.
If you are not available, the courier may:
- Leave the package at a secure location
- Take back the package to the nearest store for you to be picked up later, or
- If you still want to be delivered to your location, you are required to contact customer service to reschedule the delivery.
If your delivery is delayed beyond the estimated time, contact customer support.
Store pick up
What is store pickup?
How do I select store pickup when ordering?
What do I need to bring when picking up my order?
Can someone else pick up my order for me?
Store pickup allows you to order online and collect your purchase from our physical store.
- Add items to your cart and proceed to checkout.
- Choose "Store Pickup" as your delivery method.
- Select a nearby store location from the available options.
- Complete your purchase and wait for a confirmation email with the pickup details.
When collecting your order, you may need to show:
- A pickup confirmation email or order number (digital or printed).
Yes, our store allows a third party to pick up an order. There are two different steps:
Shopper:
Contact our official whatsapp number to state below:
- Order Number:
- Shopper name:
- Pick up name:
- Pick up ID no:
PIC to pick up:
- The pickup confirmation email or order number.
- Valid ID
Refund
How do I return an item?
What items are eligible for return?
How long does it take to get a refund?
To return an item you can contact our whatsapp official number, our staff will guide you how to return the item. Type “Request a Return” and our staff will guide you through the process. You will need to:
- Pack the item securely and attach the provided return shipping label (if applicable).
- Drop off the package at the designated return location or schedule a pickup.
We accept returns for delivery errors such as damaged, incorrect, or incomplete. To claim return service the items must be unused, unopened and no later than 1 day after delivery.
Please provide an unboxing video to support your claim.
Please provide an unboxing video to support your claim.
Refund processing will be done through bank transfer. Hence, it will be the same day when the refund item is received.
